Live Support System

Fly UK Announces: New Live Support System.

Here at Fly Uk we are always looking for new and innovative ways to make our virtual airline atmosphere better. After careful consideration from the staff at Fly Uk, it has been decided that we are to host and run a new live support system on the website.

What does this mean ?

What this means is that Fly Uk members who are experiencing problems or who have questions they would like to ask staff members can now be directed through the new support system. Every member of staff at Fly Uk is part of the live support system and they are logged on whenever they are online this way, we can aim to have someone online as much as possible. Also this new system will allow members of Fly Uk to speak to specific staff members who are familiar with the particular area in question. In conjunction with this new system we are also going to incorporate a new FAQ knowledge base which is part of the live support system, which will basically mean that, that Fly Uk members can check to see if the answer to their question is there before asking over the support system. We also ask that after a member has used the Live Support System that they could please give us some feedback about our services as it is our aim to provide a first class service !

Why start it up ?

Primarily because we will be one of the only VA’s in the UK to use a live support system. Other VA’s have tried live support and have failed to run then and use them effectively, because of this we are more determined to make it work. Not only this but the new support system will run alongside our teamspeak server making our help and support system one of the best around, where pilots can get support via voice or by text on the new system.

Additional Comments !

Vice CEO Tim Chambers says: “The new Live Support system that we are implementing into Fly UK is going to be a great asset.  This system will allow us to talk to pilots, who have questions or problems, on a one-to-one basis and will allow us to answer their questions in the shortest time possible.  Not only will it build a better pilot-staff bond, it will help to build a better virtual airline in the virtual airline world. This is much like the Skype call centre that we operate where pilots are able to contact us, via Skype, and talk to us about anything Fly UK related.  We pride ourselves on the systems that we implement, and we are always looking for updates that we can implement or any new ideas that we feel would be beneficial for the virtual airline. This is definitely something that will be beneficial for all !”