Help & Contact Us
Report a Problem
To report a bug with our website, flight data, CFP data, aircraft downloads or SkyTrack, please post in the relevant bug tracker.
Pilot Handbook & SOP
Please ensure you've checked the Pilot Handbook before contacting us. It contains useful info on all Fly UK policies and procedures.
Ask the Community
You can also contact us via our Community Forums, Discord server, Teamspeak, or you can email a staff member directly.
General Enquiry Form
Frequently Asked Questions
You will notice an "ATC" column in flight search which may have VATSIM or IVAO in green. Please note that this is only advisory, and is only there as a filter to advise if ATC is online for members who wish to plan their flights around ATC availability.
This feature in no way limits members to having to fly these flights on an online platform.
If you have previously exported a backup of your logbook during your last stay with us, you can email this to human.resources@flyuk.aero and your rank and hours will be fully restored. Any leavers after 07/09/21 will have had their backup automatically emailed to the address on your member record, prior to your account being deleted. Please note we are unfortunately unable to restore your previous UKV number.
If you are a returning member and unfortunately do not possess a logbook backup, you will unfortunately have to restart your virtual career with us, back at Class E
If connecting to an online network, the "pilot flying" should connect using the callsign denoted in the dispatch page for the flight (eg UKV123). The "pilot non-flying" must connect in "observer mode" and append an "A" to their callsign (eg UKV123A), so that two aircraft do not appear on a controller's scope.