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Help & Contact Us

Report a Problem

To report a bug with our website, flight data, CFP data, aircraft downloads or SkyTrack, please post in the relevant bug tracker.

Request Tour Award

Have you have recently completed a Flying Club tour and would like to request the relevant tour award? Request a Tour Award.

Pilot Handbook & SOP

Please ensure you've checked the Pilot Handbook before contacting us. It contains useful info on all Fly UK policies and procedures.

Ask the Community

You can also contact us via our Community Forums, Teamspeak, or you can email a staff member directly.

General Enquiry Form

Frequently Asked Questions

All pilots start as a Class E First Officer. Our aircraft are organised in categories E to A. Your rank is determined by your total flying hours. As your hours increase, your rank increases, as does the choice of aircraft and routes to fly. More Information on our rank scheme.
You need to file one PIREP per month in order to remain active. Our system automatically deletes accounts which have been inactive for one month.
Yes. Pilots are permitted 90 days of leave per year. The limit is there to ensure people do not abuse the system. Requests for extended leave can be made. Pilots with zero hours are not able to go on leave.
No, you can fly online or offline, the choice is yours.
You must be aged 15 years or older to join.
Yes. You search and book the flights you want to fly. The flights available to book depend on your rank which determines which aircraft you are able to fly. Your rank increases as your total hours increase.
You can fly flights at any time of the day. We do ask that you fly the flights on the days specified. For example you cannot fly a flight that only operates Monday - Friday on a Saturday or Sunday. If you want to be more realistic, you can fly flights at the times specified on the schedule. The other option is to set your flight simulator 'world time' to coincide with the times specified on the schedule.
Previous hours from other virtual airlines can be transferred to Fly UK. These hours will not count towards your Fly UK rank or total hours. They will display as transferred hours on your public pilot profile.
All new members to Fly UK start with 0 hours regardless of your previous skills, ability or experience. You can transfer hours from previous virtual airlines and these will display on your public pilot profile, but will not count towards your Fly UK rank. We believe it is only fair that everyone who joins Fly UK should start at the same place and work their way up the ranks.
Yes. Our flight recording software SkyTrack fully supports X-Plane users using Microsoft Windows. We have also begun to offer repaints for popular X-Plane add-ons.
PIREPs for all flights can be filed via SkyTrack (Mainstream, Tour and Flying Club). The only exceptions are Training Academy sessions where your instructor will file a PIREP if applicable.
Your username and password for SkyTrack are exactly the same as your crew centre username and password. If you have forgotten your password, please use the forgotten password page.
SkyTrack will only display flight bookings due to depart on the current day. If SkyTrack doesn't display any bookings, go to your booked flights page on the website to check that you actually have some booked flights.
In case Flight Simulator crashes! AutoSave automatically saves your flight every 5 minutes in the Flight Simulator saved flights library; this means you can quickly resume your position in the case your simulator crashes. AutoSave is free for FS2004; for FSX auto-save functionality is available with the payware version of FSUPIC.
If you pause your Flight Simulator, SkyTrack will also pause recording. When you continue your flight SkyTrack will continue recording as normal thus recording the actual time the aircraft is flying, not the time SkyTrack spends running.
Yes! We thoroughly recommend using the addon 'AutoSave.' This automatically saves your flight every 5 minutes in the Flight Simulator saved flights library; this means you can quickly resume your position in the case your simulator crashes.

In order to continue your flight using SkyTrack, you need to position yourself to within 100nm of the position where Flight Simulator crashed. Simply ensure SkyTrack is still open and press the 'Continue recording' button.
Ensure SkyTrack is still open and press the 'Continue recording' button. You need to be within 100nm of the point where SkyTrack lost the connection to Flight Simulator in order for this to work.
Copy any error messages displayed exactly as they appear and send them to us via the SkyTrack bug tracker so we can investigate the problem.
Providing your Internet connection is active when you fetch a booking and stop recording to send a PIREP, SkyTrack should function okay. When your Internet connection is not active SkyTrack will not send position reports meaning your position and data on the SkyTrack live map may not be up to date. If your internet connection doesn't resume before the end of your flight, SkyTrack now allows you to export your pirep by saving a XML file to your documents. You can upload this file on our website once your internet resumes.
If you have to divert, when you click the 'Stop recording' button at the end of your flight SkyTrack will detect you are not at your scheduled destination airport and will allow you to enter your alternative airport and submit a PIREP. Please enter the reason for the diversion in the PIREP comments.
In the current version of SkyTrack, an Internet connection is required in order to fetch your bookings and submit the PIREP data. If you don't have an internet connection on the PC that runs your Flight Simulator then you must select 'No Internet Flight' and follow the steps to import your pirep. - Find out more information.
SkyTrack records your altitude, ground speed, heading, position, aircraft type, fuel usage, distance travelled, flight duration and weight.
You may run SkyTrack on a networked computer using WideFS (which is payware).
If any aspect of the PIREP is incorrect or has failed to record properly, you should post in the SkyTrack bug tracker so we can investigate the problem.
SkyTrack can be uninstalled from your computer using the uninstaller found within the control panel found in Windows. This may be called Add/Remove Programs or Programs and Features depending on your version of Windows.
Yes, however you must not export your flight to Fly UK via FSPassengers as this will be done by SkyTrack.

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